Job Description

Job Description

Job Description

About the Role:

The Jack Schmitt Ford Service Pickup and Delivery - Vehicle Transport role is essential in providing exceptional customer service by safely transporting vehicles between customers and the dealership. This position ensures timely and secure pickup and delivery of vehicles requiring service, enhancing the overall customer experience and operational efficiency. The role demands meticulous attention to vehicle condition, adherence to safety protocols, and effective communication with service advisors and customers. By managing logistics and transportation tasks, the employee supports the dealership’s service department in maintaining high standards of reliability and professionalism. Ultimately, this role contributes to customer satisfaction and retention by facilitating seamless vehicle transport services within the retail automotive environment.

Minimum Qualifications:

• Valid driver’s license with a clean driving record.
• Proven experience in vehicle transport or driving roles, preferably within the automotive service industry.
• Ability to operate various types of vehicles safely and responsibly.
• Strong organizational skills and attention to detail.
• Ability to communicate effectively with customers and team members.

Preferred Qualifications:

• Commercial driver’s license (CDL) or equivalent certification.
• Experience working in a dealership or automotive retail environment.
• Familiarity with vehicle inspection and documentation procedures.
• Basic mechanical knowledge related to vehicle handling and safety.
• Customer service training or experience.

Responsibilities:

• Safely pick up and deliver customer vehicles to and from the dealership service department according to scheduled appointments.
• Inspect vehicles for existing damage prior to transport and document any findings to ensure accountability.
• Maintain clear and timely communication with service advisors and customers regarding vehicle status and delivery times.
• Operate dealership transport vehicles in compliance with all traffic laws and company safety policies.
• Assist with coordinating vehicle logistics to optimize route efficiency and meet service department deadlines.

Skills:

The required skills such as safe driving, vehicle inspection, and effective communication are utilized daily to ensure vehicles are transported securely and customers are kept informed throughout the process. Organizational skills help in managing schedules and routes efficiently, minimizing delays and enhancing service reliability. Preferred skills like mechanical knowledge and customer service experience further improve the quality of interactions and the ability to identify and report vehicle issues accurately. The ability to document vehicle conditions thoroughly supports accountability and reduces liability. Overall, these skills combine to deliver a professional, dependable, and customer-focused vehicle transport service within the dealership.

Candidates must pass our company screening requirements and remain insurable with a clean driving record throughout employment period. 

Great customer service, friendly personality, and dependability and punctuality are critical. 

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